Privacy and Data Handling Policy
Introduction
At Hivemynds, we are committed to safeguarding personal and sensitive information and maintaining transparency about how we handle data. This policy outlines our practices regarding the collection, transmission, protection, and processing of personal information in accordance with applicable privacy laws and industry standards.
1. Scope
This policy applies to all personal, health, or sensitive data collected through Hivemynds’ products and services. It governs how we collect, handle, and transmit such data on behalf of our clients, including healthcare and enterprise partners.
- Personal identification information (name, email address, etc.)
- Usage data (e.g., website activity, preferences, etc.)
2. Our Role in Data Handling
Hivemynds acts as a technology and service provider. We may collect information from users on behalf of our clients but do not process or retain such data for our own purposes. Specifically:
- We do not store any personal, health, or sensitive information on our systems.
- Data collected through our interfaces is securely transmitted to authorized client platforms (e.g., electronic medical record systems).
- We may present responses to users based on client-processed information but do not persist or reuse any user data.
3. Data Collection and Use
We may collect limited user information to facilitate secure data transfer and support our services. This may include:
- Basic personal identifiers (e.g., name, contact details).
- Health-related inputs (e.g., symptoms, clinical data).
All collected information is used strictly for:
- Transmitting data to the designated service provider.
- Returning results or feedback to users.
- Supporting system security and operational integrity.
We do not use data for analytics, advertising, or profiling unless explicitly authorized.
4. Data Security
Even though Hivemynds does not store data, we implement robust technical and organizational measures to ensure that data is protected during collection and transmission. These include:
- Encryption of data in transit using modern protocols (e.g., HTTPS, TLS 1.2+).
- Role-based access control and least-privilege principles.
- Strong authentication (e.g., MFA for administrative access).
- Secure infrastructure hosted in compliant cloud environments (e.g., AWS regions selected by clients).
5. Third-Party Services
Where we rely on third-party services (e.g., hosting, API platforms), we ensure they follow industry standards for data protection and confidentiality. We do not allow third-party access to personal or sensitive data unless explicitly authorized and contractually governed.
6. Cookies
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you when you return. You can adjust your browser settings to block or delete cookies, but some features of our website may not function properly without them.
7. Data Retention and Deletion
- Personal or sensitive information is not retained on our servers or systems.
- Temporary operational data (e.g., session data) is deleted automatically after use.
- We do not back up or archive any user-submitted information.
8. Data Access and Control
As we do not retain data, any requests for access, correction, deletion, or information about data usage should be directed to the original service provider or client organization. Hivemynds cannot respond directly to such requests unless specifically authorized.
9. Data Breach Response
We maintain an internal incident response process. If we become aware of a data breach involving our systems or services, we will:
- Promptly assess the scope and impact.
- Notify the relevant client(s) or partners.
- Support required investigations and remediation efforts.
10. Policy Governance
- This policy is reviewed regularly and updated as needed to reflect changes in technology, regulation, and business operations.
- All staff, contractors, and partners of Hivemynds are expected to comply with this policy and receive appropriate training.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@hivemynds.com